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Frequently Asked Questions

Do I Need To Be referred By a Doctor?

No, you can consult us without having a doctor’s referral. However, if you are using Private Medical Insurance you may need to see your GP first.
Please check your policy for details.

When is The Clinic Open?

8am - 7pm Monday to Friday
9am - 12pm Saturdays

How Do I Book An Appointment?

Please telephone the clinic on 01246 208325. Our reception is staffed between 9am - 5.30pm and we make every effort to answer the phone at other times.

If your call is not answered please leave your details on our 24-hour answer phone and we will call you back as soon as possible.

How Long Will I Have To Wait Before An Appointment Is Available?

Appointments are usually available within 48 hours, and often on the same day.

How long Will I Need To Allow For The Appointment?

On average appointments are approximately 40 – 45 minutes duration. This may be slightly more or less depending upon the nature of your problem.

Please allow yourself 1 hour for your Initial Assessment as sometimes this may take a little longer.

What Will Happen On My First Visit?

If you are pregnant or have a cardiac pacemaker fitted please inform the Physiotherapist BEFORE you enter the treatment area.

Please inform someone at reception of your arrival.

After taking some personal details the Physiotherapist will ask you for some information regarding your current problem.

You will then be physically assessed. This may require the removal of outer clothing. It will involve certain movement and tests in order to establish the nature of your problem.

Following the assessment the physiotherapist will discuss their findings with you, give you an indication of the treatment required and the likely prognosis.

How Often Will I Need To Come?

Different conditions require varying lengths of treatment. After your initial assessment your physiotherapist should be able to give you some idea as to what is necessary.

Is It Ok If Someone Comes With Me During My Appointments?

Yes, you are welcome to be accompanied during treatment if you wish.

My Child has A Problem, Can I Make An Appointment For Them?

Yes, we are happy to see any children between the ages of 5 - 16. We ask that a responsible adult accompany them at all times whilst on the premises.

Where Is The Clinic?

98 Saltergate, Chesterfield, Derbyshire S40 1LG

We are situated in the left hand side of the old Miners Union building, the one with the 2 large stone statues outside.

See the 'Contact/Find Us' section for further details.

Where Can I Park?

Please note that there is no customer parking available at the clinic itself.

We advise you to use the Pay & Display car park to the rear of the Town Hall on Rose Hill.

How Much Will It Cost?

Self-payment - £40 per session. We reserve the right to charge for non-attendance or cancellation of an appointment unless 24 hours notice is given.

Can I Use My Private Medical Insurance?

The clinic is recognized by all the main Private Medical Insurance providers, e.g. BUPA, AXA PPP, Aviva, WPA, Prudential, Westfield, Simply Health etc. Please check your policy for details of your cover and claims procedure.

We require your Membership details and any Authorization numbers in order to be able to invoice the relevant company directly.

Please be aware that you will remain liable for any amount not paid by your insurer.

For Claim Back schemes such as Westfield or Simply Health we will issue you with a receipt once payment has been made in full.

How Can I Pay For My Treatment?

Our preferred method of payment is by Debit Card at the time of your appointment.

We also accept all major Credit Cards (except American Express), Cash or Cheques.

Payment can also be made via Electronic Banking or securely online via PayPal (you do not need to have a PayPal Account). See our Payments page for details.